Trusted Duncan Water Heater Services

Had great service. Technician Kevin was fair and honest. Unfortunately told us the entire system needs replacement. sadly the estimates are upwards to $15,000. My elderly parents and myself just won’t be able to afford it. Going to be a long summer. Currently trying to find used window units on marketplace to get us by. If anyone reads this review and would like to help out with donations toward a new system. Please send to Cash App to $864fishing. Thank You and God Bless!

We called Tuck and Howell because we wanted to get a maintenance check up on our ac unit,it hadn't had one in a couple years and wasn't keeping up ,especially since it has gotten so hot, we were sent Tech Jesse, Jesse was very thorough ,not in a rush and it was very hot that day,He found a few minor problems and fixed them ,now the air works perfectly, and Jesse was so kind ,
professional and very knowledgeable ,we could've had a better experience, we highly recommend Tuck and Howell

Justin, Donnie, and Oscar find a fabulous job installing a hew cooling system!

Excellent customer service! Kole is a great technician and very professional. They installed our unit years ago and have done a great job maintaining it and keeping us cool! Thank you!

Tuck & Howell came through for us! Timely service with constant updates on repair progress. Thanks for a quick return to AC..

I would give Tuck & Howell 10 stars if I could!

SHORT VERSION:
Tuck & Howell is the company you want for your HVAC system maintenance and repair needs. I dealt with Holly and Holden and they are both outstanding and provided exactly what I needed.

LONG VERSION (please read if you're frustrated like I was):
After years of dealing with one of the "Big HVAC Companies" in the Upstate area, I was tired of them not addressing my concerns and pushing their "You're going to need a complete HVAC system replacement" business model. I was looking for an actual service company who would dispatch skilled and knowledgeable technicians to help me maintain my relatively new system and get as much life out of it as I could.

My home is only 7 years old, and the HVAC system still works quite well. However, I was having issues with it keeping up during the hottest 90+ degree summer days and thought I would get someone to come out and take a look at it since the refrigerant hadn't been checked since installation. So, I called the "Big HVAC Company" I had used in the past while in another house and they came out (almost 2 months later) and said my refrigerant was low and that I needed a new HVAC system. When I asked if they could just top it off and see how long that would work, the technician (or rather, salesman) balked and said the best he could do would be to provide me a quote for repairs, along with some upgrades I didn't really need, but wouldn't recommend simply adding refrigerant.

Frustrated, I called Tuck & Howell and expressed my concerns and from the very first conversation I had with the representative, I knew I had found the answer to my problems. Within 2 days, Tuck & Howell had scheduled and dispatched a technician.

The communication and service provided by Tuck & Howell is outstanding! From Holly's messages letting me know that the technician was on his way, to Holden, who patiently listened to my concerns and expertly assessed my HVAC system and provided me with service options, I knew I had finally found an HVAC company that suited my needs.

Holden confirmed that my system was a little low on refrigerant, but provided an option to "baseline" my system and top it off, then check it again later to determine the severity of the leak. He even checked out 2 items the "Big HVAC Company" said were on the verge of failure and needed replacement, but these turned out to be functioning fine. Holden also discovered a clogged drain line that the "Big HVAC Company" technician was supposed to have cleaned a few weeks prior.

Holden also let me know (based on actual data and system flow readings) that he thought my HVAC system wasn't "balanced" for my home and that, with some simple modifications, we could get better airflow and efficiency from our existing system. Something the "Big HVAC Company" didn't even notice - and had they done so, they would have said I needed a complete HVAC system replacement anyway.

Outstanding job, Tuck & Howell! Keep up the over the top efforts in meeting your customer's needs.

I had a great experience. I was able to schedule an appointment online without trouble. When the the serviceman arrived, he was prompt, helpful, efficient. I had a very positive experience and would use the service again. Thanks!

This is the first time I have used Tuck & Howell for plumbing (I recently used them for HVAC maintenance). I was very impressed with the service I received for the replacement of my kitchen faucet. Booking an appointment online was very easy and my appointment was confirmed the same day (on a Sunday). My technician, James S., was extremely helpful in providing options for my repair. In addition to fixing the issue at hand, James provided extra suggestions for future improvements without making me feel pressured to move forward with them. I felt like I had all the information I needed to make a decision. James was professional, courteous, and friendly. He took the time to go over all my options and thoroughly explain the estimates. I feel relieved knowing that when I have a plumbing or HVAC need Tuck & Howell will be there. Thank you!

The air went out during the night and the company was called early.
Connor arrived a few hours later, checked everything out and was great. Thank you for the quick service.

Very professional. On time. Knowledgeable. Friendly and willingness to go above and beyond to help.

Great people! Every one so far has been great!